Return & Refund Policy
If your item arrives damaged, incorrect or defective, contact support@aoiktye.com within 14 days of delivery. Please include your order number, a short description of the issue and clear photos or video so we can review the case quickly.
Items must be unused, complete and returned with the original accessories and packaging unless the product arrived damaged or defective. Customized or personalized products may not be eligible for return unless they arrive damaged, defective or different from the confirmed order.
For approved quality-related issues, AOIKTYE may offer a replacement, refund or another suitable solution based on the order situation. For non-quality returns, the customer is responsible for return shipping costs unless otherwise required by local law.
Refunds are processed to the original payment method after the returned item is received and inspected, or after we confirm that a replacement/refund is appropriate for a damaged or defective item. Processing time is usually 5-10 business days after approval, depending on the payment provider.
Please contact us before sending any return. We will provide the correct return instructions based on your order and delivery country.